Frequently Asked Questions - Hydrogen Technologies https://hydrogentechnologies.com.au Molecular Hydrogen - Natures Energy Source Wed, 26 Jul 2023 02:03:19 +0000 en-US hourly 1 https://hydrogentechnologies.com.au/wp-content/uploads/2024/06/cropped-Untitled-design-5-32x32.png Frequently Asked Questions - Hydrogen Technologies https://hydrogentechnologies.com.au 32 32 How much does it cost to ship to my country? https://hydrogentechnologies.com.au/faq/how-much-does-it-cost-to-ship-to-my-country/ Wed, 26 Jul 2023 01:22:55 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4411 Shipping prices should be calculated automatically during checkout depending on your region and the products in your cart. If you have any questions or the price displayed appears incorrect or missing, please email us at sales@hydrogentechnologies.com.au via the contact form below and we will do what we can.

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]]> Shipping prices should be calculated automatically during checkout depending on your region and the products in your cart. If you have any questions or the price displayed appears incorrect or missing, please email us at sales@hydrogentechnologies.com.au via the contact form below and we will do what we can.

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]]> What currency are your prices listed in? https://hydrogentechnologies.com.au/faq/what-currency-are-your-prices-listed-in/ Wed, 26 Jul 2023 01:20:04 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4415 Prices on our website are listed in US Dollars ($).

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]]> Prices on our website are listed in US Dollars ($).

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]]> What kind of water should I use with your machines? https://hydrogentechnologies.com.au/faq/what-kind-of-water-should-i-use-with-your-machines-is-tap-water-okay/ Wed, 26 Jul 2023 01:17:53 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4389 With the Hydro-Qube devices (QB-5, QB-10, QB-20), only use distilled water. For the Moleculizer 810 (M-810), we recommend distilled or demineralised water, with a preference for distilled. DO NOT use tap water. This will damage the cell in the machine and void your warranty.    

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]]> With the Hydro-Qube devices (QB-5, QB-10, QB-20), only use distilled water.

For the Moleculizer 810 (M-810), we recommend distilled or demineralised water, with a preference for distilled.

DO NOT use tap water. This will damage the cell in the machine and void your warranty.

 

 

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]]> What should I use to clean the machine? https://hydrogentechnologies.com.au/faq/what-should-i-use-to-clean-the-machine/ Wed, 26 Jul 2023 01:39:53 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4387 For cleaning the outside of the Moleculizer 810 (M-810), we recommend using stainless steel wipes. Cleaning the outside of the Hydro-Qube machines (QB-5, QB-10, QB-20) can be done with a cloth that has been soaked in warm, soapy water. Do not use commercial cleaners, steel wool or other abraisive materials to clean our machines. Interior […]

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]]> For cleaning the outside of the Moleculizer 810 (M-810), we recommend using stainless steel wipes.

Cleaning the outside of the Hydro-Qube machines (QB-5, QB-10, QB-20) can be done with a cloth that has been soaked in warm, soapy water.

Do not use commercial cleaners, steel wool or other abraisive materials to clean our machines.

Interior cleaning instructions vary depending on the machine. We recommend reading the Operator’s Manual that was sent via email when you purchased your machine for guidance on cleaning and maintenance procedures. If you have misplaced this manual, we suggest sending a request for a copy via our Support page form.

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]]> I have a question that isn’t listed in the FAQ. https://hydrogentechnologies.com.au/faq/i-have-a-question-that-isnt-listed-in-the-faq/ Wed, 26 Jul 2023 01:24:43 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4368 If you have a question that isn’t covered by the FAQ, please reach out and contact us via the link below: Support – Hydrogen Technologies

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]]> If you have a question that isn’t covered by the FAQ, please reach out and contact us via the link below:

Support – Hydrogen Technologies

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]]> I’d like to return my machine and/or ask for a refund. Where can I do that? https://hydrogentechnologies.com.au/faq/id-like-to-return-my-machine-and-or-ask-for-a-refund-where-can-i-do-that/ Wed, 26 Jul 2023 01:26:06 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4338 If you’d like to return your machine, please head to our Support page and let us know why you’d like to make a return. Please also ensure you read our Returns Policy to determine if you are eligible for a refund.

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]]> If you’d like to return your machine, please head to our Support page and let us know why you’d like to make a return. Please also ensure you read our Returns Policy to determine if you are eligible for a refund.

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]]> How can I expect the machine to be packaged? https://hydrogentechnologies.com.au/faq/how-can-i-expect-the-machine-to-be-packaged/ Mon, 24 Oct 2022 04:34:07 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4344 When you receive your machine, it will come in a large box with the Quick Start Guide and any inclusions listed on its store page. We will also email you the full Operator’s Manual which will include detailed instructions on the operation and maintenance of your machine. Each machine is quality tested at every stage […]

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When you receive your machine, it will come in a large box with the Quick Start Guide and any inclusions listed on its store page. We will also email you the full Operator’s Manual which will include detailed instructions on the operation and maintenance of your machine.

Each machine is quality tested at every stage of its production and we don’t want to have any issues of our machines being damaged in transport. We go beyond average and choose the best foam and package the machine in a way that every side has at least 2 layers of protection. We have experienced some damage over the years and have included thick corner braces as well to add that extra protection.

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]]> Is there any way I can get in contact to arrange for a repair? https://hydrogentechnologies.com.au/faq/my-machine-is-broken-and-id-like-it-to-be-fixed-is-there-any-way-i-can-get-in-contact-to-arrange-for-a-repair/ Wed, 26 Jul 2023 01:27:39 +0000 https://hydrogentechnologies.com.au/?post_type=epkb_post_type_1&p=4326 Yes, we have a dedicated page for all support and service-related enquiries regarding our machines. If you’d like to arrange for a repair with us, please fill out the form on our Support page and tell us what needs to be fixed, and we will get back to you as soon as possible.

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]]> Yes, we have a dedicated page for all support and service-related enquiries regarding our machines. If you’d like to arrange for a repair with us, please fill out the form on our Support page and tell us what needs to be fixed, and we will get back to you as soon as possible.

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