Privacy Policy

    Hydrogen Technologies Holdings Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

    We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

    A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

    What is Personal Information and why do we collect it?

    Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers. 

    This Personal Information is obtained in many ways including correspondence by telephone or email, via our website www.hydrogentechnologies.com.au, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.

    We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

    When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

    Sensitive Information

    Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union, or other professional body, criminal record or health information.

    Sensitive information will be used by us only:

    • For the primary purpose for which it was obtained
    • For a secondary purpose that is directly related to the primary purpose
    • With your consent; or where required or authorised by law.

    Disclosure of Personal Information

    Your Personal Information may be disclosed in a number of circumstances including the following:

    • Third parties where you consent to the use or disclosure; and
    • Where required or authorised by law.

    Third Parties

    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

    Data Collection & Use

    Many services, such as those offered by Google, use a type of technology known as a “cookie” to collect and store information for various purposes. Most commonly, cookies are used by us to collect first-party information directly related to your browsing of the website. Cookies can be disabled by default in your browser’s settings or manually disabled on our site by reviewing your cookie settings on our Cookie Policy page. Where possible, these cookies are disabled on our site www.hydrogentechnologies.com.au by default until consent is given. Please be aware that some cookies are necessary for the operation of our site, and certain features may not work as intended if cookies are disabled.

    Below is an overview of the first and third-party information that is collected and provide to us within the bounds of our website www.hydrogentechnologies.com.au:

    Google reCAPTCHA

    Google reCAPTCHA is used on our site for the purpose of spam prevention. This adds an extra layer of security to our site and prevents malicious individuals or groups from abusing certain features on our site, such as contact forms. Because reCAPTCHA needs to be able to discern whether a user is a genuine individual or a malicious software, it records browsing behaviours such as mouse clicks and how long it takes to perform actions on the site. We recommend reviewing Google’s Privacy & Terms for a comprehensive overview of their services, the data they collect, and how they use that data.

    Google Analytics

    Google Analytics is used to collect data on user’s habits while browsing our site. This data is then used to make informed decisions in regard to improving our services and marketing materials. We recommend reviewing Google’s Privacy & Terms for a comprehensive overview of their services, the data they collect, and how they use that data. We also recommend reviewing the Ads Settings in your browser or device. This tool developed by Google is an opt-out option that prevents Google Analytics from running in supported browsers. You can access and delete data collected by Google from the My Activity page.

    Data provided to us by Google Analytics may include:

    • Browsing history within www.hydrogentechnologies.com.au
    • Device information (e.g. operating system, device model, browser)
    • Age
    • Gender
    • Language
    • City
    • Country
    • Certain actions taken while browsing the site, such as purchasing a product from our store

    If you have ads personalisation enabled in your Google Account, additional data may be collected, which includes:

    Activities we use Google Analytics for include:

    • Identifying our audience demographic to improve future marketing efforts
    • Tracking the efficacy of marketing campaigns and sales efforts

    HubSpot

    We use HubSpot to collect and manage personal information that is sent to us via forms on our website, such as the one in our footer. In these cases, HubSpot only collects and stores information that you choose to give to us. This information can include details such as your phone number, email address, name, country of residence, and similar personal information. For more information, please read the HubSpot Privacy Policy.

    Some examples of activities we use HubSpot for include:

    • Updating and maintaining our client database
    • Contacting clients about a product or purchase
    • Tracking correspondence
    • Handling enquiries and complaints
    • Sending newsletters via e-mail

    Stripe

    Stripe processes and accepts payments made through our online store and is necessary for it to function correctly. Stripe will only use your payment information for the purposes of the payment itself, and we do not use this information for purposes unrelated to your purchase. You can view Stripe’s Privacy Policy for more information.

    Security of Personal Information

    Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

    When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

    Access to your Personal Information

    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

    Hydrogen Technologies Holdings Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

    In order to protect your Personal Information we may require identification from you before releasing the requested information.

    Maintaining the Quality of your Personal Information

    It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

    Policy Updates

    This Policy may change from time to time and is available on our website.

    Privacy Policy Complaints and Enquiries

    If you have any queries or complaints about our Privacy Policy please contact us at:

    5/261 McCormack St. Manunda

    QLD 4870 Australia

    service@hydrogentechnologies.com.au

    +61 7 4028 3830